We hope you are completely satisfied with your Fuego Farms CBD purchase. If you are not, we offer the following refund policy:
For a full refund of the product purchase price, your return order must be received within 30 days of purchase. Shipping costs are non-refundable, however we will happily pay return shipping fees if the delivery is a mistake of Fuego Farms CBD (ex. you received an incorrect or damaged item). If you have purchased more than 1 item in an order, only 1 item of each type can be opened, others must come back unopened and unused in order to receive a FULL refund. No sample pack items can be returned for a refund.
Under no circumstances will a refund be processed without proper RMA (return merchandise authorization) included. All returns must be returned to Fuego Farms CBD customer service address provided via email confirmation with the requested RMA number.
Refunds may take up to 4 weeks before they appear on the customer’s bank statement – most cases will be quicker, however due to return shipping time, return processing, and refund requests to the banks, it can take up to 4 weeks.
For returns, contact us at Team@FuegoFarmsCBD.com or call us at 877-67-FUEGO to request an RMA (return merchandise authorization).